Frequently Asked Questions

Questions about our products? Below you will find answers to our most commonly asked questions.

HIGHLY RECOMENDED: Is Trienelle recommended by experts?

SPF: Does it come with a higher SPF?

EYES: Can I use Trienelle around my eyes?

EYES: What makes my eyes sting?

MY SKIN: Why does the cream make my skin red and/or break out?

INGREDIENTS: Are there parabens in Trienelle?

INGREDIENTS: Does the order of ingredients in the ingredients list matter?

CANCER: Can I use this cream on my skin cancer?

WHERE TO USE: Can I use Trienelle’s facial creams on my arms if I want to, or is it only for the face?

WHERE TO USE: Can I use Reductase-5 on my eyebrows?

COLOR: The cream has become brown and it smells different. Should I worry?

MY ORDER: How can I track my order?

AUTOMATIC SHIPMENTS: How do I make changes to my shipment schedule?

RETURN: I purchased products directly from Trienelle Skincare and would like to return it. How do I so do?

QUANTITY: Do you have Trienelle in larger containers?

QUANTITY: Do you have small samples of Trienelle?

CREAM WON’T DISPENSE: I can’t figure out how to get the product out of the jar? Help!

CREAM WON’T DISPENSE: I know how to use the dispenser, but I can’t get it to pump. Am I doing something wrong? What should I do?

NATURAL: Is this product natural?

TOTALLY GUARANTEED: Please explain your 100% Satisfaction Guarantee

EFFECTIVENESS: It seems like I’m not getting as good of results as I’d hoped from Reductase-5. Any suggestions?


Is Trienelle recommended by experts?

Yes.

Trienelle has been recommended by a variety of health authorities. A sampling includes:

Dr. Christiane Northrup
Author of multiple New York Times bestsellers (Women’s Bodies, Women’s Wisdom; The Wisdom of Menopause; Mothers and Daughters) and a frequent guest on Oprah, The Today Show and PBS, Dr. Northrup is an authority on women’s health issues.

Ann Louise Gittleman
Best known for her best-selling Fat Flush Diet, Ann Louise is also a widely read nutritional expert.


How long will it take to receive my shipment?

If you ordered through the Trienelle Skincare web site, or through our 800 toll free number (800-539-5195), your order will normally be processed by the next business day.

The product will routinely be shipped via the US Postal Service’s Priority Mail Service which should take no longer than 5 business days to reach a continental United States address.


Can I set up an automatic shipment plan for my Trienelle products?

Absolutely. You can customize your shipments to precisely fit your own needs and usage patterns. And, as those change, your plan can be easily adjusted.

You can make changes by calling Trienelle Skincare’s Client Services department at 800-539-5195.


I purchased products directly from Trienelle Skincare and would like to return it. How do I so do?

You may return the unused portion of the product within 365 days of purchase if you are not satisfied. You will be refunded the product cost, minus shipping charges. Simply fill out the return form included in your package and enter a reason for each item being returned and enclose the return form with your merchandise. Affix the pre-addressed return shipping label, located on reverse side of the packing slip, on a securely packaged carton.


Are there parabens in Trienelle?
Some of our products do have very small amounts of parabens. They are used to keep the products from bacterial overgrowth because alternative ingredients to date have not been acceptable. However, we try to make our products as natural as possible and are continually making changes to improve them.


How can I track my order?
All Trienelle Skincare orders are sent via trackable shipping methods. At the time yours was shipped, we emailed you a tracking number for the shipment. Please open that email and click on the tracking link. If you have lost the number, you’re welcome to call Trienelle’s customer service department at 800-539-5195.


Does it come with a higher SPF. I like to us SPF 30 to 50?
No, Trienelle’s daytime face creams all have an SPF of 15. For most people in most daily sun exposure situations, that should be enough. However, if you’re anticipating being in a high sun-exposure situation, you may wish to apply a high-SPF sunscreen product over your Trienelle product.


Can I use the Trienelle creams around my eyes?
Yes. However, you want to make sure not to get any Trienelle product in the eye itself. But, they are fine if applied around the eye area. Some people may find that the sunscreen bothers the eye if applied too close. If so, simply avoid applying it too close to the eye. Many users love Trienelle’s Eye Reviving Gel for the gentle and supportive help it gives to the sensitive tissues around the eye.


Why does the cream make my skin red and or break out?
Most users have no difficulties with Trienelle’s facial creams. However, because they are actively at work with your skin, it’s not surprising that some people could have some difficulty. The most likely cause of redness for most users would be that the products have AHAs (alpha hydroxy acids) in them at a 5.0% concentration. At this level, it is quite uncommon to cause reactions, but may be too much for occasional individuals if the redness doesn’t go away after a few days of use.

Another possible cause of redness is that you might have an allergy to one or more ingredients in the cream. If you have a known ingredient you’re sensitive to, you may want to look at the Trienelle product ingredient list here. Of course, if your skin is sensitive to any product, you should discontinue its use.


What makes my eyes sting?
This is an uncommon occurrence. But, the most likely cause is that the sunscreen in Trienelle’s cream is bothering you. You should find that to be less of a problem if you don’t apply the product too close to your eyes.


This cream has become brown and it smells different. Should I worry?
You don’t need to worry, but you should not use the product. When the product ages, active ingredients in it can turn dark, but shouldn’t significantly change the smell. But, if the color has changed, it’s lost a lot of its activity and should be discarded.


Is this product all natural?
Trienelle products are as natural as we can make them, consistent with our goal of delivering skincare that really works. That’s why you’ll find so many botanicals, nutrients and other natural ingredients in our products. However, sometimes it’s very helpful to use certain ingredients that are not technically ‘natural’. We weigh those decisions carefully, always trying to find the best balance between staying as natural as possible, yet giving you an effective product.


Can I use this cream on my skin cancer?
While Trienelle should be part of the plan for maintaining skin health, when there is an issue of cancer, it is critical to rely on the advice of your physician. We encourage you to take this question to him/her.


Can I use Trienelle’s facial creams on my arms if I want to or is it only for the face?
Trienelle’ facial creams are wonderful for skin elsewhere in your body. They can be used on your arms, legs or torso without concern. In fact, here’s a photo of a woman’s legs and how Trienelle’s face cream helped a chronic dry skin problem she’d had for years.


How do you determine the cost for shipping and handling?
We try to keep the charges as low as possible – and easy to calculate. In the US, it costs $4.95 to ship an order with a value of less than $125. If it’s $125 or over, shipping is free.

Shipments to the rest of the world cost $14.95.

Shipping is also free if you select our Auto-Delivery Service.


How do I make changes to my shipment schedule?
Please call our customer service department at 800-539-5195 where any of our friendly agents can change your schedule for you.


Do you have this in larger containers?
Some Trienelle products are available in more than one size. Check the individual product pages for more info.


Do you have small samples of Trienelle?
Sorry. At the present time, we do not.


I can’t figure out how to get the product out of the jar. Please help!
Trienelle creams come in a protected, air-tight dispenser that is rather unusual. So, if you’re having trouble figuring it out, you wouldn’t be the first.

Here’s how you do it. Unscrew the cap from the jar. Use two fingers, one on each side of the top rim of the jar, to press down on the top surface of the jar. You may need to repeat a few times to prime the pump. [If you still have trouble, see the next question, below.]


I know how to use the dispenser, but I can’t get it to pump? Am I doing something wrong? What should I do?
We pack a lot of goodies into the formula which can make it a bit thick. So, if the jar has been sitting on its side or upside down in shipment or on your shelf, it’s sometimes hard to get started.

Put the cap on your jar, turn it upside down and hit it firmly against a hard surface to shake the cream loose. Do it about 10 times, then try to pump. If that didn’t solve it, try it again.

If those steps didn’t do it we suggest that you let the jar sit in a sink of hot water for 15 minutes. Turning warm allows the lotion to soften up. Try shaking it loose again by hitting it against a hard surface.

If that doesn’t work for you, please call us back and we’ll be happy to arrange to replace the product.


Does the order of ingredients in the ingredients list matter?
Cosmetic product regulations require only that those ingredients which are present in a concentration above 1% to be listed in decreasing order of presence in the formulation. For most products, that means the first 3-6 ingredients on the list. Most manufacturers therefore shift the order of the remaining ingredients in order to avoid giving their ‘recipe’ to competitors. The downside of this reality is that you cannot conclude that an ingredient is present in substantial amounts in a formulation just by where it is in an ingredient list. The best protection is to purchase products from a manufacturer whose science and reputation you trust.


All Trienelle Skincare products are 100% guaranteed. Period.
If, for any reason, you are not satisfied with your purchase, return it within 365 days for a full refund of the price you paid for the product.

Simply follow the instructions provided on the reverse side of your invoice. If possible, please pack the product in the original packaging that it was shipped in.

For assistance in the returns process, please call our toll-free Customer Service number at 800-539-5195.

Any Trienelle product returned for a refund must be returned to the location where it was originally purchased. If your product was purchased from another retailer, the refund policy will depend on the retailer’s policies. In most cases, the retailer’s guarantee will likely be similar to Trienelle’s.


It seems like I’m not getting as good of results as I’d hoped from using Reductase-5. Do you have any suggestions?

Some users report that when they used Reductase-5 only on very limited areas of affected by facial hair, they didn’t do as well as when they applied it like they would a moisturizer. You could try applying the lotion more broadly for a month or two. If it doesn’t make a difference in that time, your skin may not be sensitive to Reductase-5′s effect.

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